SHIPPING

Ordering - Kits and Parts

Kits and Parts can be ordered directly from our website using the "Add to Cart" button on each product page.

Payment

We can accept payment by VISA, Mastercard,  American Express or PayPal, directly on the website or by phone at 1-800-460-2162.

Please note that all prices on this site are in Canadian Dollars. If you are from the USA or other countries outside of Canada, please visit www.carbkitsource.com.

Shipping

Updated December 7, 2024

We are currently shipping in Canada by UPS or Purolator. Canada Post shipping is not available at this time.

Online ordering is currently unavailable outside Alberta, BC and Saskatchewan because of severe shipping disruptions. If you would like to order, please call as at 1-800-460-2162 and we will try to arrange shipping for you.

Please note that there have been major delays in all shipments across Canada. We will try to ship items as promptly as we can, but in some cases UPS and Purolator are refusing to take new shipments until after backlogs are cleared.

We normally ship within one business day of cleared payment being received. We ship all items going to a Canadian address from our warehouse in either Canal Flats, British Columbia or in Stettler, Alberta.  

The normal transit time for items in Canada is 2 -10 working days.

Taxes

We collect GST, PST or HST as appropriate for the ship-to address in Canada. Our GST Number is 823719117, BC PST 1113-6699.

Ordering - e-manuals

Ordering is easy! Click on the 'Add to Cart' link on any product page.

A download link will be sent to your email. The email contains a link that you can click to download your e-book in pdf format.

Tip: If you can't find the download link email in your inbox, please check your junk or spam folder.

To view the file, you'll need Adobe pdf reader on your computer, available here for free. If you're using an e-book reader, like Kindle, it will usually have native pdf support already installed.

Returns

Unopened items may be returned for refund by regular mail to the address below. Please be sure to include your name and email, or a copy of the original packing slip. Shipping is not refundable. Damaged, used or soiled items are not returnable for any reason. A restocking fee of 20% applies to non-warranty returns. Items that were shipped free will have actual shipping costs deducted from any refund. Please see Terms of Service for more information. 

If we ship a defective or incorrect item because of an error on our part (see Carburetor Number Policy below), we will gladly exchange it. Please contact us promptly by phone or email if there is an issue with your purchase.

Special order items - items that we normally don't stock but that we bring in on request - will not be accepted for return or refund.

Carburetor Number Policy

The only way to be sure you are getting the correct kit is to look it up using the carburetor number. If we supply the wrong kit for the carburetor number we're given, we will replace it with the correct kit, at no charge, since that is our mistake. If we are given the wrong carburetor number and we send a kit for that carb number, you will have to re-order the correct kit based on that number.

Kits sold without a carb number, based on application, pictures, measurements or other information are subject to a restocking fee if returned. We are not liable for the cost of return shipping, the cost of shipping a replacement kit or anything else unless we are given the correct carburetor number, as explained above. Please see our Terms of Service for more information.