Toll free 1-800-460-2162   doc@carburetor.ca

SHIPPING

COVID Policies

Please note that all shipping carriers, including Canada Post, have suspended service guarantees for the duration of the emergency. Most shipments are arriving with no delay or minor delays. In the event of major delays Canada Post is not allowing any loss claims for 4 weeks or more after the expected delivery date. If we ship you an item and it is apparently lost in transit by Canada Post we will not refund or replace the item until the claim process with Canada Post is complete. If you want us to re-ship the item you will have to reorder. In all cases to date the delayed items have arrived eventually. We will refund any unused duplicate purchase when the item is returned to us. Shipping charges are not refundable.

Ordering - Kits and Parts

Kits and Parts can be ordered directly from our website using the "Add to Cart" button on each product page.

Payment

We can accept payment by VISA, Mastercard,  American Express or PayPal, directly on the website or by phone at 1-800-460-2162. Please call us if you would like to mail a cheque or pay by Interac e-transfer.

Please note that all prices on this site are in Canadian Dollars. If you are from the USA or elsewhere outside Canada, please visit www.carbkitsource.com

Shipping

Standard shipping is by Canada Post Expedited Parcel. Express Post shipping is also available. Standard shipping is free in Canada for all orders of physical items totalling $75 or more. Ebook downloads don't count towards free shipping.

We normally ship within one business day of cleared payment being received. We ship items going to a Canadian address from our warehouse in British Columbia.

The normal transit time for items in Canada is 2-7 working days.

Please note that due to the current COVID emergency, delivery times are not guaranteed. However, we have found that Canada Post has generally been delivering within the timeframes stated above. .

No fees or duties

Since we ship from our Canadian warehouse there are no additional fees or duties, and no border delays.

Taxes

We collect GST, PST or HST as appropriate for the ship-to address. Our GST Number is 823719117, BC PST 1113-6699.

Ordering - e-manuals

Ordering is easy! Click on the 'Add to Cart' link on any product page.

A download link will be sent to your email where you will be able to login and download your e-book in pdf format.

Tip: If you can't find the download link email in your inbox, check your junk or spam folder. Sometimes overenthusiastic spam filters will pick up the email from us.

To view the file, you'll need Adobe pdf reader on your computer, available here for free. If you're using an e-book reader, like Kindle, it will usually have native pdf support already installed.

Returns

Unopened items may be returned for refund by regular mail to the address below. Please be sure to include your name and email, or a copy of the original packing slip. Shipping is not refundable. A restocking fee of 20% applies to non-warranty returns. Items that were shipped free will have actual shipping costs deducted from any refund.

If we ship a defective or incorrect item because of an error on our part (see Carburetor Number Policy below), we will gladly exchange it. Please contact us promptly by phone or email if there is an issue with your purchase.

Carburetor Number Policy

The only way to be sure you are getting the correct kit is to look it up using the carburetor number. If we supply the wrong kit for the carburetor number we're given, we will replace it with the correct kit, at no charge, since that is our mistake. If we are given the wrong carburetor number and we send a kit for that carb number, you will have to re-order the correct kit based on that number.

Kits sold without a carb number, based on application, pictures, measurements or other information are subject to a restocking fee if returned. We are not liable for the cost of return shipping, the cost of shipping a replacement kit or anything else unless we are given the correct carburetor number, as explained above. Please see our Terms of Service for more information.

 

Address

The Carburetor Doctor
PO Box 409
Canal Flats BC V0B1L0

 

Telephone

This number is toll free if calling from the USA or Canada.

1-800-460-2162

Ichthys

Electronic support

Please feel free to write an email to us.

The Carburetor Doctor